Question 1

Can I use ParcelPoint as my delivery address?

Accepted Answer

Yes. Once you register, you receive your own ParcelPoint address and unique customer code. Use it at checkout on any online store and we will receive your parcels for you.

Question 2

Which couriers do you accept?

Accepted Answer

All of them. The Courier Guy, RAM, Aramex, DHL, FedEx, UPS, PostNet, Fastway, Dawn Wing, Takealot, Buffalo, Internet Express and any other courier delivering in Sandton.

Question 3

How long can you store parcels?

Accepted Answer

Standard free storage is 7 days from arrival. Longer storage is available on request at a small daily rate, and business clients can arrange ongoing storage.

Question 4

Do you offer home delivery?

Accepted Answer

Yes. If you cannot collect, request after-hours delivery and we will bring your parcel to your home in Dainfern and surrounding estates in the evening.

Question 5

Can someone else collect my parcel?

Accepted Answer

Absolutely. Nominate anyone on your profile, or share your collection code with them. They will need the code and their ID to collect.

Question 6

How much does it cost?

Accepted Answer

Parcel receiving starts from a small per-parcel fee, with monthly bundles for regular online shoppers and businesses. Contact us for current pricing on parcels, mailboxes and after-hours delivery.

Question 7

Do I need to register?

Accepted Answer

Yes — registration is quick, free and once-off. It links every incoming parcel to you so we can notify you instantly and hand over securely.

Question 8

Can businesses use ParcelPoint?

Accepted Answer

Yes. We offer business mailboxes, a professional street address, supplier and stock parcel receiving, returns handling and consolidated collections.

Questions, answered

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